AGENT HELP CENTER
DELIGHTFUL EXPERIENCES
One of my unwavering aspiration is to empower call center agents, enabling them to surpass expectations in their roles, deliver extraordinary customer service and maximizing the benefits.
I wholeheartedly encourage you to connect with me, sharing your inquiries, concerns, or feedback. Together, we can embark on a journey of exploration, discovering innovative approaches that not only maximize the work experience but also align individual aspirations with growth opportunities. By harnessing the full human potential in this digital age, we will create a transformative environment that consistently generates delightful customer experiences, leaving a profound impact on all those we serve.
Overview:
If you’re an ambitious call center agent or someone in a similar entry-level role with an interest in joining a Workforce Management (WFM) team but unsure how to proceed, this guide is...
Overview
Spoiler alert, it is not all bad! Employees joining a contact center can expect a demanding, fast-paced, high-energy environment with a near equal mix of work and fun. Some might consider the...
Overview
Call centers operating 18 or 24 hours of operation are forced to offer some of the least desirable shifts for employees to work. Often these are shifts extending beyond 7:00 pm EST. While it...
About Two Years!
Life moves quickly in a call center. After three months, new hires are often no longer considered new, especially if other batches are added after to take the newbie spots and get the...
In this post, I address five realities employees face in the call center/ contact center/ business process outsourcing (BPO), or global services industry, locally in Jamaica and the broader global space....