ROHAN GEORGE SERVICE

BUSINESS PROCESS OUTSOURCING SME
WORKFORCE MANAGEMENT EXPERT
TOTAL QUALITY MANAGEMENT PRACTITIONER

ABOUT ME

WELCOME

Welcome to my personal website dedicated to networking and knowledge exchanges in Customer Service, Business Process Outsourcing, Workforce Management, Total Quality Management and General Management. 

Please feel free to look around, check out my articles, researches, reference my knowledge base, and leave comments. 

If you would like to discuss anything further, please get in touch.

LEADERSHIP RESOURCES

An Introduction to AI
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The Abilene Paradox: How Groups Make Bad Decisions
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Put Some Effort in Customer Effort!
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MORE ARTICLES

AGENT HELP CENTER

WFM Team: How Can an Agent Join?
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6 Things to expect working in a Contact Center
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Handling Shift Dissatisfaction Conversations
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MORE ARTICLES

INDUSTRY RESEARCHES

Impact of Call Centre Internal Brand Management on Agent Attrition
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MORE RESEARCHES

LET'S GET In TOUch

Looking forward to our interactions.

CONTACT ME